Privacy Policy

Why information is used

Information is used to manage accounts and service access, generate and save AI responses and question history, administer purchases and consultations, respond to enquiries and support requests, send service notifications, and maintain security and reliable operation.

Providing an answer requires processing the information entered in the question. Please include only information relevant to the issue. Accepting this policy is not blanket consent to every use of personal information.

Legal grounds

Processing necessary to provide a service you request, including account access, AI answers, saved question history, purchases, bookings and service-related support, is based on performing the contract with you or taking steps at your request before entering a contract. This basis does not automatically cover personal information about other people included in your question.

Contract necessity is not a blanket justification for unrelated uses or for specially protected information. Accepting this policy does not give consent to unrelated processing or remove your data-protection rights.

External processing

• Hosting, account and database providers process account and authentication information, saved questions and answers, service records and necessary technical information to host the website, manage sign-in and store records.
• Workflow and AI processing providers receive your submitted question and associated account and conversation references to generate and return a response. This includes personal information about you or others contained in the question. Earlier questions and answers from the same conversation can also be made available as relevant context.
• Payment providers receive transaction information, account or customer references and contact details to process purchases and manage payments. They collect payment-card details through their checkout service; the website keeps the related payment and service records.
• Email providers receive recipient addresses and the content needed to deliver enquiries and service communications, such as payment confirmations, consultation arrangements and support alerts. Enquiry emails include the submitted enquiry. Support alert emails contain a link to the conversation, not its message text.

Conversation history is saved for you to refer to. The ability to provide earlier messages as context does not mean that every response uses your full conversation history.

Sensitive information

Avoid unnecessary sensitive information, including health information, political or religious beliefs, sexual-life information, and details of criminal allegations or convictions. Submit information about others only where you are entitled to share it. Consider removing identifying details where they are not needed.

A warning to minimise information is not consent or a substitute for the additional legal conditions and safeguards required for special-category or criminal-offence information.

Human access and confidentiality

Signed-in customers can view their own saved conversations, not another customer’s conversations. Authorised administrative and technical operations and external processing services have privileged access where required to operate the service. Customer-support threads can be read and answered by authorised administrators.

The administrative consultation overview shows conversation titles, status, message counts and dates, not question-and-answer content. A title may reflect information entered in a question. This limited overview does not mean that service operators or processing providers can never access content.

AI-generated responses are distinct from Professor Okoli’s own materials and from advice he has personally reviewed. Using the AI Consultant alone does not establish legal professional privilege or a professional engagement. See the AI Consultant terms.

Retention and deletion

Questions and generated answers are retained as saved conversation history and do not expire automatically. Archiving a conversation does not delete it. Deleting a conversation is separate from deleting related payment or service records, external processing records, logs and backups; it does not guarantee immediate erasure of every copy.

You can request access, correction or deletion using the enquiry routes above. Requests are subject to applicable data-protection rights and exceptions, including where particular records must be retained to meet a legal obligation or establish, exercise or defend legal claims.

International processing

The external services described above can involve storing or processing personal information outside the United Kingdom, including when handling questions and delivering communications. This service is not represented as UK-only processing. You may use the enquiry routes above to ask about the handling of your information and applicable transfer safeguards.

Automated processing

Artificial intelligence generates explanations and responses to submitted questions. Generating a response is distinct from making a decision with legal or similarly significant effects about you. The app’s answering path does not itself accept instructions to represent you, file documents or decide a legal claim.

Your rights and complaints

Depending on the circumstances and applicable law, you may request access to your personal information, correction, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests and withdraw consent where consent is the basis, without affecting earlier lawful processing. Rights are not absolute; we may need to verify your identity and consider applicable exceptions.

Contact us using the routes above to exercise a right or raise a concern. You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint. You do not have to complain to us first.